Refund policy

Return Policy

We want you to love your decorative candle purchase! If for any reason you are not completely satisfied, we’re here to help.

Return Period

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

• In the same condition that you received it — unused, unlit, and undamaged.
  
• In its original packaging.
  
• Accompanied by a receipt or proof of purchase.
  

How to Start a Return

To request a return, please use the Contact form on our website (available under “Contact” in the menu). We’ll review your request and provide return instructions, including the return address.

Note: Customers are responsible for the shipping cost of returning the item. We do not provide pre-paid shipping labels. Please use a trackable shipping method, as we cannot be responsible for lost or damaged return shipments.

Items sent back without first requesting a return will not be accepted.

Damages or Wrong Items

Please inspect your order when it arrives. If your candle is damaged, defective, or if you received the wrong item, contact us right away using the website contact form so we can make it right.

Non-Returnable Items

We cannot accept returns on:

• Custom or personalized candles
  
• Sale items or gift cards
  
• Used candles or items showing signs of use
  

If you have questions about a specific item before purchasing, feel free to contact us.

Exchanges

If you’d like a different candle, please initiate a return for the original item. Once your return is approved and processed, you can place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you about approval.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If it has been more than 15 business days since your refund was approved, please reach out via the contact form on our website.