TERMS OF SERVICE

LAST UPDATED: JANUARY 15, 2026

OVERVIEW

Welcome to RGCandleLine! The terms “we”, “us” and “our” refer to RGCandleLine. RGCandleLine operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). RGCandleLine is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our decorative candles. However, please note:

• Variations: Because many of our products are handcrafted, slight variations in color, scent, and finish are normal and expected.
• Display: Colors may differ from how they appear on your screen due to your device settings.
• Safety: You agree to follow all safety instructions provided with our products (such as wick trimming and burning environment). We are not liable for damages resulting from improper candle use.

SECTION 3 - ORDERS

RGCandleLine reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process payment. You represent that your purchases are for personal or household use and not for commercial resale.

Returns and exchanges are governed exclusively by our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Posted prices do not include taxes, shipping, or handling unless stated. You agree to provide current, complete, and accurate purchase and account information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this site, including images of our candles, logos, and text, is owned by RGCandleLine. You may not reproduce, distribute, or create derivative works of any material on the Services without our prior written consent.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

RGCandleLine is powered by Shopify. You acknowledge that Shopify is not responsible for any aspect of sales between you and RGCandleLine. You release Shopify from all claims arising from your transactions with us.

SECTION 8 - ERRORS AND INACCURACIES

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct these and cancel orders if any information is inaccurate at any time without prior notice.

SECTION 9 - PROHIBITED USES

You may not use our site for any unlawful purpose, to infringe on intellectual property, or to transmit malicious code. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Services and all products are provided 'as is' and 'as available' without any warranties of any kind. In no case shall RGCandleLine or our partners be liable for any injury, loss, or claim arising from your use of any of the services or products procured using the service.

SECTION 11 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where RGCandleLine is headquartered.

SECTION 12 - CONTACT INFORMATION

Questions about the Terms of Service should be submitted to us via our Contact Page or sent to rgcandleline@gmail.com.

Our business information is posted below:

RGCandleLine Email: rgcandleline@gmail.com

Address: 3138 Atherton Dr, Santa Clara, CA 95051

Phone: 408-858-6089